CONTACT

For customers who bought items from our Amazon shop or Tiktok shop

Please reach out at support-us@hieha.net

To give you specific help as soon as possible, please provide the information below:

  • Describe your problem.
  • the amazon seller's name (find Sold By option in your order detail)
  • your amazon order number

Warm Tips: you can provide us with the screenshot of your amazon order detail, We will check them by ourselves

For customers who bought items from our official site

please reach out at admin@hieha.com

To give you specific help as soon as possible, please provide the information below:

  • Describe your problem.
  • Your order number.

Support Hours: Mon - Fri 9: 00 am - 11:00 pm EST

Tel：+852 9585 9317

Trade name: Hieha

Phone number: +852 9585 9317

Email: admin@hieha.com

Physical address: HONGKONG THOMAS TECHNOLOGY CO., LIMITED, 45-51 Chatham Road South, Room 803, Chevalier House , Tsim Sha Tsui, Kowloon Hong Kong

Easy Returns

You can return any item(s) within 30 days of the fulfilled date. Exchanges and store credit are up to 60 day from fulfilled date.Final Saleitems not eligible for return.

1 Year Warranty

If your device does not work as expected, reach out to our support team who will assist with any issues. All Magic Devices are backed by our 1 year warranty.

Detail-Oriented Professional

Hieha is committed to the research ,development and innovation of car stereo , to make people's driving life easier and more enjoyful .