FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
👉 Visit our homepage:hieha.com
🚚 Orders & Shipping
Do you offer free shipping?
Eligible U.S. orders of $37.99 or more qualify for free standard shipping. International orders are excluded from this offer. Shipping availability and charges are confirmed at checkout.
When will my order ship?
Orders are usually processed within 2 business days. If placed before 4 PM and items are in stock, your order may ship the same day.
How long will delivery take?
Standard Shipping:3–7 business days
Where do you ship from?
We ship from our warehouses in the U.S., Hong Kong, and Europe — whichever is closest to your address with stock availability.
🔁 Returns & Refunds
Can I cancel or change my order?
Yes, but only within 60 minutes of placing the order. After that, it may already be processed and shipped.
What is your return policy?
Return requests must be submitted within 30 days of delivery. For verified product defects, shipping damage, incorrect items, or HIEHA-related description errors, HIEHA covers reasonable return shipping. For non-quality returns, including ordering the wrong model or changing your mind, the customer is responsible for return shipping. Products must meet the return conditions stated in our Return Policy.
What if I received a damaged or defective product?
We're so sorry! Please email us with your order ID and photos, and we'll arrange a free replacement right away.
🛡️ Warranty
What is the HIEHA 12-Month Limited Warranty?
HIEHA provides a 12-Month Limited Warranty for eligible product issues. Warranty service may include troubleshooting, replacement parts, repair, or product replacement, as appropriate. Warranty coverage does not guarantee an automatic refund or automatic full-product replacement.
How do I make a warranty claim?
Email us at support@hieha.com
with your order ID, product details, and photos or videos showing the issue. We’ll guide you from there.