Shipping & Delivery

We’re dedicated to getting your order to you fast and safely. Below you’ll find key details about our order processing, shipping times, and delivery.

Order Processing

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

For pre-orders, we’ll ship within 1–2 business days once the item is in stock and notify you by email.

Order Tracking

Once your order ships, you’ll receive a tracking number via email within 1–2 business days.
Track your shipment anytime on 17 TRACK for real-time updates.
Didn’t get the email after 48 hours? Please check your spam folder or contact us at admin@hieha.com.

Shipping Destinations

We currently ship to:

North America: United States, Canada, Mexico

Oceania: Australia, New Zealand

Europe: All countries except Iceland, the Netherlands, Romania, Bulgaria, Croatia, Hungary, Estonia, Norway

Asia: Japan, Singapore, Indonesia, Philippines, Malaysia, UAE, Saudi Arabia

Shipping Fee

Free shipping on orders over $49.99

For orders under $49.99, shipping costs $6.99–$9.99, depending on location

Estimated Delivery Time

Processing time: 1–2 business days before shipment.
You’ll receive your tracking info once your order ships.

If you have any questions, feel free to reach out at admin@hieha.com— we’re always happy to help!