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Quick installation guides
Watch setup videos, installation guides, and troubleshooting tips.
Find quick answers for setup, connection, app download, warranty, and support.
Need Help Getting Started?
Where can I watch the HIEHA SU8 2.0 setup video?
You can watch the HIEHA SU8 2.0 e-bike setup video here. The video walks you through unboxing, handlebar installation, front wheel setup, fender and headlight installation, pedal installation, battery check, and first power-on.
Please read the user manual before riding and make sure all bolts, brakes, tires, lights, and battery connections are properly checked before your first ride.
How do I set up my HIEHA device?
Follow the quick setup video and user guide for your product model. Make sure the device is powered on before pairing.
Where can I download the app?
You can download the companion app from the App Download section on this page. Please choose the version that matches your device.
Why won’t my phone connect to the device?
Please check Bluetooth, WiFi, power connection, and app permissions. Restart your phone and device, then try pairing again.
How do I register my 12-month warranty?
Fill out the warranty registration form with your email, order number, product model, and purchase channel.
What should I do if I need help?
Contact our support team with your order number, product model, and a short description of the issue.
Can I get setup tips and product updates?
Yes. Follow HIEHA on YouTube, Facebook, and TikTok for setup videos, product updates, and real-use tips.
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