HIEHA Support Center
Find setup guides, troubleshooting tips, app downloads, warranty information, and FAQs for your HIEHA products.
Get help with CarPlay screens, electric bikes, jump starters, and more.
Portable Car Stereo & CarPlay Screen
Get help with wireless CarPlay, Android Auto, backup camera setup, audio connection, screen calibration, and software updates.
Electric Bikes
Find help with assembly, battery charging, riding modes, display settings, brakes, tires, maintenance, and warranty support.
Car Jump Starters
Learn how to use your HIEHA jump starter, air compressor, power bank function, charging, and safety features.
App Download
Download the BGNFK app and get setup instructions for compatible HIEHA CarPlay and Android Auto displays.
Track Your Order
Check your shipment status with your tracking number.
Button: Track Order
Quick answers to common setup, order, warranty, and troubleshooting questions.
Popular Support Topics
How do I find the right support page for my product?
Choose your product category above, then open the matching FAQ or setup guide.
Where can I download the HIEHA-supported app?
Visit the App Download page to download the BGNFK app for compatible HIEHA CarPlay and Android Auto displays.
What should I include when contacting support?
Please include your order number, product model, photos or videos of the issue, and a short description of what happened.
How do I request warranty support?
Review the Warranty Policy first, then contact us with your order number, product model, and issue details.
Where can I track my order?
Use the Track Your Orders link in the footer or Support Center to check shipment updates.
Do you provide setup videos?
Yes. Setup videos are available on selected product support pages, including the Portable Car Stereo FAQ page.